Privacy policy

Privacy Policy

Mochimo

Last Updated: May 27, 2026

Overview

Mochimo values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, interact with our services, or communicate with us.

By accessing or using Mochimo, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

• Name, phone number, and email address
• Billing and shipping address
• Payment and transaction details
• Account information and preferences
• Order history and purchase activity
• Device, browser, IP address, and usage data
• Communications shared with our customer support team

How We Collect Information

We may collect information:

• Directly from you when you place an order, contact us, or create an account
• Automatically through cookies, analytics tools, and website technologies
• Through Shopify and third-party service providers that support our store operations
• Through advertising, marketing, and analytics partners

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide customer support
• Improve website functionality and shopping experience
• Personalize product recommendations
• Send order updates and service communications
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal obligations

With your consent, we may also send promotional emails, offers, and updates related to Mochimo.

Payments & Security

Payments on Mochimo are processed securely through trusted third-party payment providers.

We do not store complete debit card, credit card, or payment credentials on our servers. While we implement reasonable security safeguards, no method of electronic transmission or storage is completely secure.

Cookies & Analytics

Mochimo uses cookies and similar technologies to improve browsing experience, analyze website traffic, remember preferences, and enhance overall functionality.

These technologies may also help us deliver more relevant advertisements and personalized experiences.

Shopify & Third-Party Services

Mochimo operates on Shopify, which enables us to provide ecommerce functionality, payments, analytics, and related services.

We may also share limited information with trusted third-party providers involved in:
• payment processing
• shipping and fulfillment
• analytics
• customer support
• marketing and advertising

These providers process information only as necessary to perform their services.

Marketing Communications

You may receive promotional emails, offers, or marketing communications from Mochimo.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Your Rights

Depending on applicable laws and your location, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Raise concerns regarding data handling practices

Requests may be submitted through our support email.

Data Retention

We retain personal information only for as long as necessary to:
• provide our services,
• fulfill orders,
• comply with legal obligations,
• resolve disputes,
• and maintain business records.

Children’s Privacy

Mochimo does not knowingly collect personal information from children without parental or guardian consent. Our services are intended for individuals legally permitted to use ecommerce services under applicable laws.

External Links

Our website may contain links to third-party websites or services. Mochimo is not responsible for the privacy practices, policies, or content of external websites.

Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page along with the revised effective date.

Contact Us

For privacy-related questions, requests, or concerns, please contact:

Email: business@mochimo.in

Address:
Trade Name: mochimo
Email: business@mochimo.in

Physical Address:
mochimo,
Casa Bella Gold, Nilje,
Dombivli East, 421204,
Kalyan, Maharashtra,
India