Shipping policy

Shipping Policy

Mochimo

Last Updated: May 27, 2026

Shipping Coverage

Mochimo currently offers shipping across eligible locations within India.

Shipping Charges

We offer free shipping across India on all eligible orders unless otherwise stated during promotional campaigns or special events.

Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

During high-demand periods, festive seasons, or promotional campaigns, processing timelines may be slightly extended.

Estimated Delivery Timelines

Most orders are typically delivered within 2–5 business days depending on your location, product availability, and logistics support.

Please note that delivery timelines are estimates and may occasionally vary due to:
• weather conditions,
• logistics delays,
• operational issues,
• or high order volumes.

Multiple Shipments

If your order contains multiple items, products may occasionally arrive in separate packages.

This may happen because:
• products are dispatched from different fulfillment locations,
• certain items are available earlier than others,
• or we split shipments to help deliver products faster instead of delaying the complete order.

Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, or other available communication channels wherever applicable.

Delayed, Lost, or Stuck Shipments

While we work closely with our logistics partners to ensure smooth deliveries, certain delays may occasionally occur beyond our control.

If your shipment appears delayed, stuck, or lost during transit, please contact our support team. We will review the situation and assist with an appropriate resolution wherever possible.

Eligible cases may qualify for:
• replacement shipments,
• order support,
• or refund/replacement assistance in accordance with our Return & Refund Policy.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

Mochimo may not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Contact Us

For shipping-related questions or assistance, please contact:

Email: business@mochimo.in
Support Hours:
Monday – Saturday | 10 AM – 6 PM IST